Delete my 2forkids account
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You can delete your 2forkids account and its data at any time, free of charge, from the app or without the app, by e-mail. This page is published by HOME SPLIT HOME LLC, publisher of the 2forkids app.
From the app
- Open 2forkids (Android, iPhone or web) and sign in.
- Open your Profile.
- Tap Delete my account.
- Confirm. If you last signed in more than a few minutes ago, you are asked for your password (or to sign in again) to check that it is really you.
Deletion is immediate and permanent: the account can no longer be used or restored.
Without the app, by e-mail
Send an e-mail to contact@2forkids.com from your account’s e-mail address, giving that address and asking for deletion. If you write from another address, we will ask you to confirm the request from the account’s address. We process the request and answer within 30 days.
What is deleted
- your sign-in account (e-mail, password, Google or Apple sign-in);
- your user record, replaced by a simple deletion marker;
- your profile information: name, phone, date of birth, gender, profile photo;
- your sessions, registered devices, notification tokens and preferences;
- your access: you leave your families and conversations, and your read and write rights are removed everywhere;
- your member entries in families are anonymised: they show as “Deleted user”, with no e-mail or photo.
What is kept, and why
| Data | Why | How long |
|---|---|---|
| Content created inside the family (schedules, expenses, documents…), attached to the anonymised member | It also belongs to the family: the other parent needs it for their organisation and accounts | As long as the family exists |
| Messages you sent (end-to-end encrypted) and their integrity fingerprint | The other parent’s history and exports, which must remain complete and verifiable | As long as the conversation exists |
| Token purchase history | Accounting and tax obligations | Legal period |
| Security logs (hashed IP address) | Security and fraud prevention | 1 year |
Unused tokens are lost when the account is deleted.
Deleting only some data
Without deleting your account, you can change or erase your profile information, delete your photos, documents and comments, clear a child’s health sheet or turn off AI analysis directly in the app. For any other request (access, rectification, erasure of a specific piece of data), write to contact@2forkids.com.
Former app and purchases
Deleting your account does not cancel a subscription taken out on the former 2forkids app: manage it from your App Store or Google Play account. Token purchases are not subscriptions and do not renew.
Learn more: Privacy policy · Support